No two debts are alike and no two debtors act in the same way. This means that we have to use a range of tools and techniques to recover your money, and things progress very quickly. Throughout the debt collection process, we keep you informed of how things are going in a number of ways. When you choose Cobra Financial, you will always know what is happening with your debt.
Dedicated Account Manager
To ensure that you are always up to date with the progress of our debt collection efforts, you will be assigned a specialist account manager. They are there to reassure you – as chasing money that is rightfully yours can be stressful, and it’s not uncommon to feel worried or concerned about recovering the debt – and provide advice, and they will inform you of the latest developments.
Things can move very quickly in the world of debt collection, and your dedicated account manager is there to provide regular updates. You can ask them a question, knowing that they are fully aware of who you are and what money you are owed.
24/7 Client Portal
At Cobra Financial, we understand how stressful and complex the debt collection process can be, and we know that our clients want to stay informed of everything that is going on. When you are seeking money that is rightfully yours, it makes sense that you want to know of any updates or changes in the case. This is why we have created a helpful, informative and detailed client portal. It’s simple to use, but extremely detailed and informative.
If you want to know what’s happening with your debt, you can log into the client portal and see for yourself. You can follow the progress of your case at all times, 24 hours a day and seven days a week. It’s a quick and easy way to check on the progress of your case from wherever you are, with the click of a button.
Agent Body Cams
One of the most effective ways of keeping you informed of our debt collection efforts is via agent body cams. All of our debtor visits are captured on high quality body cameras, which you can then watch. This will showcase all of our conversations and interactions with your debtor, to give you a good idea of what has occurred and what the plan is going forward. It’s a great way to ensure that you are informed of everything that has been said and agreed upon. Whereas most companies choose to relay this information to you via telephone or email, we allow you to see everything for yourself.
To find out more about debt recovery and how we keep you informed throughout the entire process, get in touch with the Cobra Financial team. We are always happy to help.