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Head Office:0151 526 4222

Help and advice for Debtors

Struggling with debt?

If you have been contacted by Cobra Financial Solutions, use the support and advice section below to get the answers you need.

It is estimated that almost half of the UK adult population have accumulated debt. So if you owe money, you are not alone.

For those struggling to deal with debts, there is help available. And Cobra Financial Solutions are here to support you.

Reach out to any of these organisations for free and independent advice and support:

A creditor has passed us your information. They wish to claim back monies owed to them and we are acting on their behalf.

If your reason for non-payment is genuine, and you are struggling to afford to repay the debt, we will work with you. Our team of recovery agents can support you in working out an affordable repayment plan moving forward.

You may have been contacted by us, but have no knowledge of the debt in question. It may be that the debt is old, accumulated on a previous account or business name. Or it may be that you have moved address and weren’t receiving correspondence.

To discuss your case, feel free to contact us for further support and advice.

Contact us to verify the details of the debt in question. Once we have assessed all relevant details, we will inform our clients and clear the debt record. At this point, we will not contact you again regarding the case.

The team at Cobra Financial Solutions act with integrity at all times, and we invite debtors to contact us to discuss their case in an open and honest manner. This way, we can resolve matters quickly and fairly.

Contact us to confirm the details of the debt in question. We may ask you to share relevant documents which validate or disprove the creditor’s case. Once we have assessed all relevant details, we will inform our clients and amend the debt record.

The team at Cobra Financial Solutions are here to listen and support you, so we invite you to contact us to discuss your case in an open and honest manner. This way, we can resolve matters quickly and fairly.

Very occasionally, debts are paid just before correspondence has been sent. If this is the case, please contact us as soon as possible to discuss the case. We will then contact the creditor to ensure all payments have been made and confirm this to you in writing.

Please contact us and we will supply you with any information you may require.

If you are ready to make a payment or schedule a repayment plan, please contact us and we will talk you through all the options available to you.

For further information on how to make payments quickly and easily, please also refer to the correspondence you have received.

We take all complaints very seriously, and work hard to investigate any allegations made. Please refer to our complaints policy below.

Please contact us to discuss the matter in question.

Cobra Financial Solutions aim to work with professionalism and integrity at all times. We are committed to delivering industry-high success rates, whilst maintaining exceptional communication at all times.

But if you are dissatisfied with your experience in dealing with us, then we welcome your feedback.

Our aims

  • We will investigate the matter with honesty and integrity.
  • We will discuss the matter with you professionally, in a polite and discreet manner.
  • We will acknowledge the complaint and aim to provide a full response within 7 days of receipt.
  • We will not treat you differently once you have made a complaint.
  • We will use all feedback to further improve our business.


Our complaints procedure

Our trained staff will listen to your complaint and discuss the matter with you. Please use the telephone number at the top of your letter to speak with one of our agents.

If you remain dissatisfied by the outcome at this point, you may wish to escalate the complaint. You can do this by writing to the managing director of Cobra Financial Solutions at the following address:

CEO Cobra Financial Solutions
Aintree Building
Aintree Motor Racing Circuit
L9 5AQ

Once complaints are received, we will confirm acknowledgment of the complaint and aim to have responded within 7 days. If the complaint is more complex, we may take up to 14 days to respond to you in full.

The team here at Cobra Financial Solutions pride ourselves on integrity. Your feedback helps us to become a better and stronger business.