Help and advice for creditors
If you’re a creditor, and you’re considering using Cobra Financial Solutions to collect your debt, use the support and advice below to get the answers you need.
Before we collect any debt, we first ask to see proof of the debt’s legitimacy. This must be clear, documented proof that you are owed money. Examples of evidence include: bank statements, quotations, invoices or copies of correspondence between you and the debtor.
(Sadly, we do not accept cases which involve cash exchanges.)
The Cobra team will accept your invoices as soon as the terms have been exceeded. This is usually after 30 days.
Current legislation states that in the absence of a written agreement, payment is due 30 days after the invoice was issued.
Unless you have agreed payment terms in writing with the creditor, we would be unable to accept instruction until 30 days after you issued the invoice.
Yes. If the debtor has a means to pay, we can collect any debt up to 6 years old. However, if the debt is older than 6 years old, it is deemed dead.
The minimum instruction we accept is £1000.00.
Yes. Once we have established why the debt is disputed, we will create a collection plan which will ensure you get the results you need.
Often, debtors raise disputes in order to delay paying, yet their reasons are often unfounded.
This is not a problem at all.
Over the last 12 years, we have collected debts from all over the world. Distance is never an issue. Wherever your debtor is, we will bring them to the table.
Have a look at this success story from our US-based clients, The Bank Of New York Melon.
Over the last 12 years, our success rate has always been above 80%. And we are very proud of this.
In 2020, due to the impact of the pandemic, our success rate did drop to 88%, down from 89% in 2019.
Occasionally, we do fail. But to ensure we minimise all risk, we assess each case before we accept it. We only take cases we are sure we can win. (Debtors must be able to confirm and prove the debt’s legitimacy before we will begin the collection.)
On average, it took us between 1 to 5 weeks to conclude each of our cases in 2020. Rest assured, we will always strive for the quickest result for our clients.
We were wearing body cameras even before the law in the UK changed to stipulate that all enforcement agents must wear them.
Why? They improve results, ensure full transparency, and protect our staff.
If any disputes are made following our visits, we can move to swiftly negate them. Video footage will depict our professionalism and integrity when dealing with debtors.
And when we visit your debtor, you will be able to watch the collection process.
Upon instruction, you will be designated a personal case manager. They will be able to answer any queries or questions you may have. You can also track the progress of your case live via the client portal, 24/7.
Our Cobra collection agents will never accept a proposal or an amendment to the terms without first speaking with you. If at this stage you are happy to accept the terms outlined, then we will require documented proof of your acceptance via email.
We make sure that you are in charge, every step of the way.
You must not enter into discussion with debtors during this time. If your debtor has attempted to get in touch, contact your case manager, or advise one of the Cobra team as soon as possible. Miscommunication can lead to disputes.
Clarity is vital to ensure a successful collection. So Cobra will act as a spokesperson, liaising directly with both client and debtor.
We will contact you as soon as your money has been collected. We will then reconfirm all details via an email.
12 years in business. Unrivalled customer reviews. An industry-high success rate. 75 years’ combined experience in the industry. Award winning. An unwavering dedication to ensure we get the best results for our clients. And an ethos built on integrity and loyalty.
If you have any more questions, or you’d like to speak to a member of the Cobra team about your case, then get in touch.