Facebook Cobra Financial Twitter Cobra Financial
Debt Collection Services
Northern Office
t: 0151 526 4222
Southern Office
t: 0203 011 5210

5 ‘Could be’ reasons why B2B customers fail to pay

1. Credit Card has Expired
If your client gives a credit card to be automatically charged each month, that card will expire at some point. This is normally after about three years. Be sure to take note of the expiration date of the credit card and be prepared to contact your client when the card would typically be renewed. Of course, if you are struggling to recover outstanding commercial debts, get in touch with Cobra Financial Solutions. With offices in both North and South of the United Kingdom, our dedicated team of debt collection agents are on hand to help recover your outstanding debts.

2. Insufficient Funds
While some businesses may go into denial about owing money, sometimes there is a completely logical reason for an account to be overdue and outstanding. Maybe there was an accounting mistake? Maybe your client had an emergency situation that required a large amount of money? Or maybe the account got closed due to identity theft, or stolen account information? Engage the help of professional debt collection agents such as Cobra Financial Solutions to gain clarity and move the recovery of your outstanding B2B accounts forward.

3. Account Information is Out of Date
In some cases, payments may have failed because the client’s information is out of date. Have a think about whether your clients have access to update their account information? Are they notified when they update their information? It may be that if the process isn’t user friendly, your client might have given up on attempting to update their payment information. While this may be the case, it also may not be. Our debt collection agents can help you by talking to your clients as a third party contact, bridging the gap between you and your client, meaning you can focus on what matters- running your business on a day to day basis.

4. Invoice Wasn’t Received
If your client’s payments aren’t automatic, they may not make a payment until an invoice was received. Before sending a reminder notice, be sure to check your own records to ensure an invoice was sent. Also double check that the cost matched the agreement and the due date was clearly represented. At this point, if you have any doubts, do not hesitate to get in touch with our agents here at Cobra Financial Solutions, we’re here to help get back what is rightfully yours.

5. Client Doesn’t Recognise Your Name
If your company name isn’t crystal clear through automated payment systems, your client may stop payment because they don’t recognise your name. Be sure to let your clients know that payments will appear on their statements under a particular name, or even better, ensure your branding is crystal clear on all paperwork.

In summary, if you are struggling to recover your B2B debts, do not delay in getting in touch with Cobra Financial Solutions. As professional debt collection agents, we work with you to get back what is rightfully yours. Get in touch today by calling 0151 526 4222 (Northern office) or 0203 011 5210 (Southern office) and see how we can help you.

Northern Office
Bleasdale Business Centre
1 Molyneux Way
Aintree, Merseyside
L10 2JA
Tel: 0151 526 4222
Official Partner
Southern Office
22 Wenlock Road
London
N1 7GU

Tel: 0203 011 5210